The federal reserve provided overdraft protection to banks as part of the pandemic response. The banks refused to extend that protection to consumers, earning them an additional ~$4 billion in 2020. The 10-minute video of Warren's chat lays the situation out nicely.
This is just a quick reminder that in capitalism, profit is the one and only moral value of concern. Everything else, including charity, public relations propaganda and anything else, is just the cost of maximizing profit.
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